Refund policy

Return Policy

Our policy lasts 30 days for all eligible items (see details below). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange on any product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as nutrients, soils, husk and mulch mediums cannot be returned. We also do not accept returns for products that contain hazardous materials.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Manufacturer Defect (if applicable):

If a product has a manufacturer defect, you have two options for replacement:

1. Return it to Moonlight Garden Supply where, upon verification of defect, one of the following will happen:
a. If the same item is in stock we will replace the faulty one with a new one immediately.
b. If the same item is not in stock we will take the faulty item and order a new one in from the manufacturer for you to come pick up upon arrival or we will arrange for it to be shipped to you.
c. If the faulty item is deemed repairable by the manufacturer, we will send it in to them for repairs and once we received back we will notify you so you can come pick it up upon arrival or we will arrange for it to be shipped to you.
d. If the item is not replaceable or repairable, a credit will automatically be applied to your credit card or original method of payment; we do not give cash refunds.

2. Follow the manufacturer’s warranty instructions on the packaging or their website and work directly with them to resolve any product defect issues.

All Other Exchanges (if applicable):

If you have a product that is eligible to return based on the above criteria, you may return it to Moonlight Garden Supply for an exchange of lesser or equal value, or for in store credit. If you need to exchange an item, send us an email explaining the situation at support@moonlightgardensupply.com and bring or send your item to: 1572 S State Street Salt Lake City Utah 84115.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted (3-7 business days). If you’ve done all of this and you still have not received your refund yet, please contact us at support@moonlightgardensupply.com.

Shipping (if applicable):

To return your product, you should bring it in to or ship your product to: 1572 S State Street Salt Lake City Utah 84115

Excepting the case of manufacturer defect, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you must use a trackable shipping service and we recommend purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not and it is not tracked or insured, you will bear the cost and no exchange or refund will be issued.